Who Is Your Vet’s Top Priority? Your Pet Or His Shareholders?

A Veterinary friend working for a large clinic franchise shared the following observation:

‘We work hard and do the best for our clients but a lot of pressure comes from head office. The pressure is not so much to just make more money but to show ‘growth’. That means doing more business during next quarter then we did during last – no matter by what means. The head office needs to see ‘growth’ so that when they feed our numbers into overall franchise performance it looks like the business is expanding. This brings in new investors and shareholders.’

The Veterinary profession always had to battle the perceived conflict of interest – money Vs profits. But this brings the conflict to a whole new level:

Veterinarians rely on support from their clients. No matter how business-focused, a Vet needs to so a good job to keep the clients coming back. But what if  the ‘manager’ is himself a franchise employee who needs to show ‘growth’ to impress the head office. He doesn’t care about the clients coming back because by that time he may be in a different branch or, with luck moved up the management ladder. Would such ‘manager’ care about your pet’s needs?

You all know which clinics are owner by large Veterinary franchises and I would not list them here.

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About Dr Vadim Chelom

Dr Vadim Chelom is a Registered Veterinarian, a writer and an educator

One comment

  1. Ika

    I think it is combination of thgnis. One the most obvious would be financial concerns. Not everyone can afford an vet office visit so they come here hoping to find out it is not serious problem or there is a home remedy. Granted some folks are just cheap, but for some folks it is a question of putting food on the table or paying rent verses taking the pet to the doctor. I remember eating mac+cheese and top ramen for over month and heating the house with fire wood scavenged from a friend’s property to pay the vet bill for the family dog. But some of these people might already be at this stage and just cannot find the money.Another thing I have seen in humans and their own health problems is denial. One of jokes we use have in the ER was that the first symptom of a heart attack is denial. They attribute the chest pain to something else like indigestion. I think some owners are the same with their pets. They are still in denial when they come here but have developed a worry that it might be more, but need convincing.Another but probably less common reason is how dependent our society has become to the inter-net. Some folks are so web oriented, they have to look into it on the net before they pickup a phone or leave the house. Was this answer helpful?

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